Homepage: Service request

Form for customer mal function reporting

Customer name (Account) / Customer number

This information will help to identify the correct customer account within our customer database.

Customer name:

Customer account number:

Customer reference/incident number:

Details of reporting person

This information will be used to identify the contact person for this incident.

First name:

Last name:

E-Mail:

Phone number:

CPO portal

This information will help us to identify wether we have remote access for fast deeper analysis to the station or not.

CPO portal:

Product information

Please identity the product group and the serial number of faulted charging station. In case of spare parts enter the words Spare Part as replacement for the serial number.

Product:

Product serial number:

Reachable IP adress:

Location of reported charging station

Please report the exact location of the charging station.
If an on site service appointment is needed, our planing team can use this information for scheduling.

Location:

Category of reporting

Please select category from list.
This will help us to identify the correct technical person on our side.

Type of reporting:

Exact date of disturbance.

This information will speed up the remote analysis.

Date of disturbance:

Sort of failure

Please select from list.
This will help us to find out the correct classification of disturbance. You can add detailed descriptions in the corresponding field detailed descrition.

Short failure description:

Remarks

Detailed failure description. You can expand the input field in the lower right corner.

Detailed failure description / Spare part list:

Last status

Please report last status and date of status.
This could be the last OCPP StatusNotification from portal, or failure code from display message.

Last status of product:

Date of last status:

If you do not receive a confirmation email within 30 minutes of sending, the form was not sent successfully. In this case, we ask you to resend your service request. Thank you.

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Form for customer mal function reporting

This information will help to identify the correct customer account within our customer database.

This information will be used to identify the contact person for this incident.

This information will help us to identify wether we have remote access for fast deeper analysis to the station or not.

Please identity the product group and the serial number of faulted charging station. In case of spare parts enter the words Spare Part as replacement for the serial number.

Please report the exact location of the charging station.
If an on site service appointment is needed, our planing team can use this information for scheduling.

Please select category from list.
This will help us to identify the correct technical person on our side.

This information will speed up the remote analysis.

Please select from list.
This will help us to find out the correct classification of disturbance. You can add detailed descriptions in the corresponding field detailed descrition.

Detailed failure description. You can expand the input field in the lower right corner.

Please report last status and date of status.
This could be the last OCPP StatusNotification from portal, or failure code from display message.

If you do not receive a confirmation email within 30 minutes of sending, the form was not sent successfully. In this case, we ask you to resend your service request. Thank you.

Form for customer mal function reporting

This information will help to identify the correct customer account within our customer database.

This information will be used to identify the contact person for this incident.

This information will help us to identify wether we have remote access for fast deeper analysis to the station or not.

Please identity the product group and the serial number of faulted charging station. In case of spare parts enter the words Spare Part as replacement for the serial number.

Please report the exact location of the charging station. If an on site service appointment is needed, our planing team can use this information for scheduling.

Please select category from list. This will help us to identify the correct technical person on our side.

This information will speed up the remote analysis.

Please select from list. This will help us to find out the correct classification of disturbance. You can add detailed descriptions in the corresponding field detailed descrition.

Detailed failure description. You can expand the input field in the lower right corner.

Please report last status and date of status. This could be the last OCPP StatusNotification from portal, or failure code from display message.

If you do not receive a confirmation email within 30 minutes of sending, the form was not sent successfully. In this case, we ask you to resend your service request. Thank you.

Please report the exact location of the charging station.
If an on site service appointment is needed, our planing team can use this information for scheduling.

Please select category from list.
This will help us to identify the correct technical person on our side.

Please select from list.
This will help us to find out the correct classification of disturbance. You can add detailed descriptions in the corresponding field detailed descrition.

Please report last status and date of status.
This could be the last OCPP StatusNotification from portal, or failure code from display message.