Have you set up your eBox for home charging ("Private")? Then please follow these instructions, as there were important changes in March/April 2024. 

Please note:
Contrary to what is stated in the eBox smart operating instructions, installation can NO longer be carried out via the eCharge+ app.
eCharge+ can still be used for activation and payment at public charging points.
The installation and operation of private charging points is no longer offered. 
Your eBox smart remains smart! All networking options remain the same.
The same applies to the eBox types "professional" and "touch".
The following is no longer possible: authentication via the eCharge+ charging app at the private charging point. Please select an alternative from the options listed here.
It is no longer possible to record, display and send charging data from the eBox. Please select an alternative from the options listed here. 
Charging data prior to 21.04.2024 will remain archived until 30.06.204. Please back up your archive data. 

To carry out firmware updates, we will show you an alternative to the eCharge+ app in these questions and answers.

Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store. 
Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted.

Please switch the eBox fuse in the fuse box of your domestic installation off and on again.

Are you operating your eBox via a professional charging backend? Then please use the error codes of the backend to analyze the error and restart it. Your situation has nothing to do with the current change. The current change only affects private charging points.
Company car charging points and commercial charging points are not included in the changes! No action needed.

Have you set up your eBox for home charging ("Private")? 
Then please follow these instructions, as there were important changes in March/April 2024:

1. please download the free eConfig app from the Compleo provider from the App Store and Google Play Store. 
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG.The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted.
2. please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.
3. please reconfigure your eBox with the eConfig app. To do this, use the following button - for Android: "Business / Commercial"; for iOS: "Start configuration". We will explain the individual steps in the following questions.

Please note:
Contrary to what is noted in the eBox smart operating instructions, installation can NO longer be carried out via the eCharge+ app.
eCharge+ can still be used for activation and payment at public charging points.
The installation and operation of private charging points is no longer offered. 

Your eBox smart remains smart! All networking options remain the same.
The same applies to the eBox types "professional" and "touch".
To carry out firmware updates, we will show you an alternative to the eCharge+ app in the questions and answers below.

No longer possible: authentication via the eCharge+ charging app at the private charging point. Please choose an alternative from the options listed here.
No longer possible: recording, displaying and sending charging data from the eBox. Please select an alternative from the options listed here.

1. Thanks to its ability to be connected to an OCPP backend, your eBox can react smartly. 
   For example, use an activation via app.
   There are many providers of charging backends. 
   Both free accounts and low-cost fee-based tariffs are available. 
   Free accounts are often sufficient for private charging points. 
   Below you will find examples of two implementations with different providers.
   Please select the backend provider that best suits your charging strategy.
   Configuration is carried out via the eConfig app(Android: "Business / Commercial"; iOS: "Start configuration").
    
2. Alternatively, you can set up your eBox privately for "authentication-free charging". 
   The configuration is carried out via the eConfig app (Android: "Business / Commercial"; iOS: "Start configuration" - by leaving out the backend info).
   
   With "Authentication-free charging", the charging process starts immediately when the charging cable is plugged in. 
   There is no activation (authentication) via app, charging card or chip.
   Charging data is not recorded. 
   At the same time, you can intelligently connect your eBox to a network (e.g. WLAN) to continue performing firmware updates or configurations.
    
3. As a third smart option, you can connect your eBox to your own energy management system (if available) via the standard MODBUS protocol and use control and dashboard functions there. You will find explanations on this in the following instructions: 
   https://www.compleo-charging.com/fileadmin/Documentcenter/Modbus_eBOX/EN_Quickguide_eBOX_-_Modbus_energy_management_20230814.pdf​​​​​​​

OCPP (open charge point protocol) is the standard for IT systems that control charging points. Commercial applications should always be connected to a powerful OCPP backend. 
Free accounts are often sufficient for private charge points. 
Free accounts are available from various providers, as are affordable fee-based tariffs. 

We have tested the following two backends for you in the free tariff and connected an eBox smart to them as an example:

•  Monta
•  eCarUp

If you connect the eBox to the eConfig app via Bluetooth, you will find the Chargebox ID or identification number in the overview of the current configuration. The information is noted in green at the top center. A fictitious example: "LP00111X" - this would be the identification number you are looking for.

Alternatively, you will find the nameplate imprint on the outside of the eBox (left-hand side in the upper third): 
"Serial number" (in our example: LP00111X) is the identification number you are looking for.

Note: This refers to the nameplate imprint on the eBox! 
It does NOT refer to the print on the eClick docking station.

Illustrated step-by-step instructions

Notice: Please inform youself whether you need to register your wall box with your network operator or - in the case of higher outputs - have it approved.

1-phase with 16 A, charging power 3.7 kW
1-phase with 20 A, charging power 4.6 kW
1-phase with 32 A, charging power 7.4 kW

3-phase with 16 A, charging power 11 kW 
3-phase with 20 A, charging power 13.8 kW
3-phase with 32 A, charging power 22 kW

FOR ANDROID:

1. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store.
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted. 
2. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.

3. Open Bluetooth and remove the Bluetooth pairing of your eBOX, if it is still included, or remove the eBOX from the device list.

4. Open the eConfig app, switch Bluetooth on - and switch off WLAN and mobile data as recommended. 

5. Switch on Bluetooth on your eBOX now as described in the app (eBox smart & eBox professional: Press the button with the Buletooth sign for 3-5 seconds until it flashes).

6. Select the eBOX in the Bluetooth settings and connect.

7. The eBOX is displayed as a connected device (device paired). Switch back to the eConfig app.

8. You will see the current "Technical settings" of your box, take a screenshot of the top and bottom half of the screen. This will ensure that you know the values for "Phase" and "Charging current". This data should also be noted in your installation documents. If you are not sure, ask your installer.

9. Click on "Reset eBOX", the eBOX will reset with the factory settings.

10. Remove the Bluetooth pairing again or remove the eBOX from the device list.

11. Repeat steps 3-8 and click on the "X" shown above on the right hand to close the window (alternatively, click in the gray background to close the window) and start the new setup of your eBOX.

12. Please reconfigure your eBox with the eConfig app via "Business / Commercial". Do not be confused by the terminology!
13. Set the values "Phase", "Charging Current" and "Unsymmatric load detection" according to your documents (point 8). Click on "Proceed".
14. You need a default setting for backends even you are not using one.
    E.g. click on "LAN". On the next screen, select "DHCP" and click "Proceed". This default setting applies even if your eBOX smart does not use a LAN connection.
15. The eBox is now configured. When "Your eBox is connected to your LAN" is displayed, click on the cross. The configuration is now complete. Charging processes now start as soon as a vehicle is connected to the eBox.

Illustrated step-by-step instructions

FOR iOS:

1. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store.
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted. 
2. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.

3. Open Bluetooth and remove the Bluetooth pairing of your eBOX, if it is still included, or remove the eBOX from the device list.

4. Open the eConfig app, switch Bluetooth on - and switch off WLAN and mobile data as recommended. 

5. Switch on Bluetooth on your eBOX now as described in the app (eBox smart & eBox professional: Press the button with the Buletooth sign for 3-5 seconds until it flashes).

6. Select the eBOX in the Bluetooth settings and connect.

7. The eBOX is displayed as a connected device (device paired). Switch back to the eConfig app.

8. You will see the current "Technical settings" of your box, take a screenshot of the top and bottom half of the screen. This will ensure that you know the values for "Phase" and "Charging current". This data should also be noted in your installation documents. If you are not sure, ask your installer.

9. Click on "Reset eBOX", the eBOX will reset with the factory settings.

10. Remove the Bluetooth pairing again or remove the eBOX from the device list.

11. Repeat steps 3-8 and click on the "X" shown above on the right hand to close the window (alternatively, click in the gray background to close the window) and start the new setup of your eBOX.

12. Please reconfigure your eBox with the eConfig app via "Start configuration".

13. Set the values "Phase", "Charging Current" and "Unsymmatric load detection" according to your documents (point 8). Click on "Proceed".

14. Tipp now on "Authentication free charging (without backend). The eBox is now configured and does a restart.

1. Download the "Monta Charge" app from the provider Monta in the Apple Appstore or Google Playstore. The Monta app is 100% free and there are no subscription costs for private individuals.
2. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store. 
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted.
3. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.
4. Please reconfigure your eBox with the eConfig app (Android: "Business / Commercial"; iOS: "Start configuration") and enter the following backend URL under Set up backend connection: wss://ocpp.monta.app

FOR ANDROID:

1. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store.
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted. 
2. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.

3. Open Bluetooth and remove the Bluetooth pairing of your eBOX, if it is still included, or remove the eBOX from the device list.

4. Open the eConfig app, switch Bluetooth on - and switch off WLAN and mobile data as recommended. 

5. Switch on Bluetooth on your eBOX now as described in the app (eBox smart & eBox professional: Press the button with the Buletooth sign for 3-5 seconds until it flashes).

6. Select the eBOX in the Bluetooth settings and connect.

7. The eBOX is displayed as a connected device (device paired). Switch back to the eConfig app.

8. You will see the current "Technical settings" of your box, take a screenshot of the top and bottom half of the screen. This will ensure that you know the values for "Phase" and "Charging current". This data should also be noted in your installation documents. If you are not sure, ask your installer.

9. Click on "Reset eBOX", the eBOX will reset with the factory settings.

10. Remove the Bluetooth pairing again or remove the eBOX from the device list.

11. Repeat steps 3-8 and click on the "X" shown above on the right hand to close the window (alternatively, click in the gray background to close the window) and start the new setup of your eBOX.

12. Please reconfigure your eBox with the eConfig app via "Business / Commercial". Do not be confused by the terminology!
13. Set the values "Phase", "Charging Current" and "Unsymmatric load detection" according to your documents (point 8). Click on "Proceed".

14. Select network connection (e.g. WiFi - please have your WiFi pass word ready). Once a valid Internet connection has been established, you can continue with the backend settings.

15. Continue with "Set up backend connection":
    Edit these settings for Monta:
    Backend URL: wss://ocpp.monta.app
    ChargeBox ID: Make sure that this is the serial number of the charging station.
    Note: By entering your ChargBox ID, you will find the connected charging box in the Monta app in the next step in order to link it.
    Leave all other settings on Default as they are set by default.

    Press "Proceed" and the charging station will now establish a connection to the Monta backend.
16. Connect the charging station to your Monta account in the app
    Open the Monta Charge app.
    You must now add your charging station to your Monta account and connect it to this account.
    You can do this via Monta Charge (app). Alternatively, the monta.com website offers the Monta Hub.
    Under "Add my charging station", search for the ChargeBox ID / serial number of the charging station and continue with the settings.
    Services that are included here: Start/stop charging (via Monta Charge app); View charging history; Form teams to share a charging point.
    (Compleo accepts no liability for this information. Please contact the backend providers directly to find out which tariff is right for you).

FOR iOS:

1. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store.
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted. 
    
2. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.
    

3. Open Bluetooth and remove the Bluetooth pairing of your eBOX, if it is still included, or remove the eBOX from the device list.
    

4. Open the eConfig app, switch Bluetooth on - and switch off WLAN and mobile data as recommended. 
    

5. Switch on Bluetooth on your eBOX now as described in the app (eBox smart & eBox professional: Press the button with the Buletooth sign for 3-5 seconds until it flashes).
    

6. Select the eBOX in the Bluetooth settings and connect.
    

7. The eBOX is displayed as a connected device (device paired). Switch back to the eConfig app.
    

8. You will see the current "Technical settings" of your box, take a screenshot of the top and bottom half of the screen. This will ensure that you know the values for "Phase" and "Charging current". This data should also be noted in your installation documents. If you are not sure, ask your installer.
    

9. Click on "Reset eBOX", the eBOX will reset with the factory settings.
    

10. Remove the Bluetooth pairing again or remove the eBOX from the device list.
     

11. Repeat steps 3-8 and click on the "X" shown above on the right hand to close the window (alternatively, click in the gray background to close the window) and start the new setup of your eBOX.
     

12. Please reconfigure your eBox with the eConfig app via "Start configuration".
     

13. Set the values "Phase", "Charging Current" and "Unsymmatric load detection" according to your documents (point 8). Click on "Proceed".
     
14. Select network connection (e.g. WiFi - please have your WiFi pass word ready). Once a valid Internet connection has been established, you can continue with the backend settings.
     
15. Continue with "Set up backend connection":
    Edit these settings for Monta:
    Backend URL: wss://ocpp.monta.app
    ChargeBox ID: Make sure that this is the serial number of the charging station.
    Note: By entering your ChargBox ID, you will find the connected charging box in the Monta app in the next step in order to link it.
    Leave all other settings on Default as they are set by default.
    Press "Proceed" and the charging station will now establish a connection to the Monta backend.
     
16. Connect the charging station to your Monta account in the app
    Open the Monta Charge app.
    You must now add your charging station to your Monta account and connect it to this account.
    You can do this via Monta Charge (app). Alternatively, the monta.com website offers the Monta Hub.
    Under "Add my charging station", search for the ChargeBox ID / serial number of the charging station and continue with the settings.
    Services that are included here: Start/stop charging (via Monta Charge app); View charging history; Form teams to share a charging point.
    (Compleo accepts no liability for this information. Please contact the backend providers directly to find out which tariff is right for you).

1. Register under the menu item "Login" and create a new account on the website: web.ecarup.com
2. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store.
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. Technical changes and errors excepted. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. 
3. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.
4. Please reconfigure your eBox with the eConfig app (Android: "Business / Commercial"; iOS: "Start configuration").
   You can find instructions on how to do this here:  
   sites.google.com/smart-me.com/wiki-english/ocpp/compleo

FOR ANDROID:

1. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store.
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted. 
2. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.

3. Open Bluetooth and remove the Bluetooth pairing of your eBOX, if it is still included, or remove the eBOX from the device list.

4. Open the eConfig app, switch Bluetooth on - and switch off WLAN and mobile data as recommended. 

5. Switch on Bluetooth on your eBOX now as described in the app (eBox smart & eBox professional: Press the button with the Buletooth sign for 3-5 seconds until it flashes).

6. Select the eBOX in the Bluetooth settings and connect.

7. The eBOX is displayed as a connected device (device paired). Switch back to the eConfig app.

8. You will see the current "Technical settings" of your box, take a screenshot of the top and bottom half of the screen. This will ensure that you know the values for "Phase" and "Charging current". This data should also be noted in your installation documents. If you are not sure, ask your installer.

9. Click on "Reset eBOX", the eBOX will reset with the factory settings.

10. Remove the Bluetooth pairing again or remove the eBOX from the device list.

11. Repeat steps 3-8 and click on the "X" shown above on the right hand to close the window (alternatively, click in the gray background to close the window) and start the new setup of your eBOX.

12. Please reconfigure your eBox with the eConfig app via "Business / Commercial". Do not be confused by the terminology!
13. Set the values "Phase", "Charging Current" and "Unsymmatric load detection" according to your documents (point 8). Click on "Proceed".
14. Continue with Set up backend connection ("Business /Commercial")
    Once a valid Internet connection has been established, you can continue with the backend settings.
    Click on "Set up backend connection" and edit these settings for eCarUp:
    Backend URL: [You can find your backend URL in your eCarUp account]
    ChargeBox ID: Make sure that this is the serial number of the charging station. In addition, the username and password of the desired eCarUp account must be entered in the eConfig app. 
    You can find instructions on how to do this here: ecarupwiki.smart-me.com/ocpp-ladestationen/compleo
    Press "Proceed" and the charging station will now establish a connection to the eCarUp backend.
15. The charging station is automatically assigned to your eCarUp account.
    You can now configure your personal wallbox here (users, RFID cards, etc.).
    Services that are included here: Start/stop charging process (via eCarUp app); display charging history; open charging point to targeted users, add RFID cards (eBOX professional or touch only).
    (Compleo accepts no liability for this information. Please contact the backend providers directly to find out which tariff is right for you).

FOR iOS:

1. Please download the free eConfig app from the Compleo provider from the App Store and Google Play Store.
   Note: This app for the current eBox generation also works for your eBox from the former manufacturers CCT Abwicklungs GmbH or CCS-Abwicklungs AG. The companies Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH will inform you about your options. The companies assume no liability. You have no claim against Compleo Charging Solutions GmbH & Co. KG and Compleo Charging Software GmbH. Technical changes and errors excepted. 
2. Please have the PUK of your eBox ready. The PUK is noted on the back of your eBox manual.

3. Open Bluetooth and remove the Bluetooth pairing of your eBOX, if it is still included, or remove the eBOX from the device list.

4. Open the eConfig app, switch Bluetooth on - and switch off WLAN and mobile data as recommended. 

5. Switch on Bluetooth on your eBOX now as described in the app (eBox smart & eBox professional: Press the button with the Buletooth sign for 3-5 seconds until it flashes).

6. Select the eBOX in the Bluetooth settings and connect.

7. The eBOX is displayed as a connected device (device paired). Switch back to the eConfig app.

8. You will see the current "Technical settings" of your box, take a screenshot of the top and bottom half of the screen. This will ensure that you know the values for "Phase" and "Charging current". This data should also be noted in your installation documents. If you are not sure, ask your installer.

9. Click on "Reset eBOX", the eBOX will reset with the factory settings.

10. Remove the Bluetooth pairing again or remove the eBOX from the device list.

11. Repeat steps 3-8 and click on the "X" shown above on the right hand to close the window (alternatively, click in the gray background to close the window) and start the new setup of your eBOX.

12. Please reconfigure your eBox with the eConfig app via "Business / Commercial". Do not be confused by the terminology!

13. Set the values "Phase", "Charging Current" and "Unsymmatric load detection" according to your documents (point 8). Click on "Proceed".

14. Select network connection (e.g. WiFi - please have your WiFi pass word ready). Once a valid Internet connection has been established, you can continue with the backend settings.

15. Continue with "Set up backend connection":
    Edit these settings for eCarUp:
    Backend URL: [You can find your backend URL in your eCarUp account]
    ChargeBox ID: Make sure that this is the serial number of the charging station. In addition, the username and password of the desired eCarUp account must be entered in the eConfig app.
    You can find instructions on how to do this here: ecarupwiki.smart-me.com/ocpp-ladestationen/compleo
    Press "Proceed" and the charging station will now establish a connection to the eCarUp backend.

16. The charging station is automatically assigned to your eCarUp account.
    You can now configure your personal wallbox here (users, RFID cards, etc.).
    Services that are included here: Start/stop charging process (via eCarUp app); display charging history; open charging point to targeted users, add RFID cards (eBOX professional or touch only).

    (Compleo accepts no liability for this information. Please contact the backend providers directly to find out which tariff is right for you).

It is advisable to carry out regular firmware updates for the eBox. 
In the case of old firmware versions, it is important that you gradually install all intermediate firmware steps before installing the latest version (mandatory). We have provided you with a firmware portal here:
https://chargetech.atlassian.net/wiki/external/YWFhOGIzOGY3MDkxNDM1N2EyZGI3NTUxMGU5NzJiN2Y

Firmware updates are carried out via an Ethernet cable connection between the eBOX and your computer. The WebConfig instructions show you how to do this:
https://www.compleo-charging.com/fileadmin/Documentcenter/WebConfig/WebConfig_OpMan_EN_2002308.pdf

The eCharge+ app has discontinued the "Private charging" function and the IT system behind it. Charging data prior to 21.04.2024 will remain archived until 30.06.204. Please back up your archive data.

From 22.04.2024, it will no longer be possible to record, display and send charging data from the eBox without a connection to a backend. Please select an alternative (OCPP backend or authorization-free charging) from the options listed here.

This function is no longer available in the eCharge+ app since March 25, 2024.

Please select an OCPP backend provider (free or fee-based) according to your requirements for the use of RFID cards.

Currently, Compleo does not offer home charging solutions.

All current Compleo charging stations and wallboxes are optimized for commercial applications and enable semi-public and public charging. Commercial charging infrastructure should always be connected to a professional backend.

All wallboxes in the eBOX series can be operated in a network. The connection can be made either to a backend or via Modbus to an energy management system (EMS). 

A list of providers that have been successfully connected to the eBOX series can be found on the eBOX product page. It is through smart networking that an eBOX becomes more than just a socket.

Compatible backends & EMS

If you have any further questions about the changes to the eCHARGE+ app, please contact:

help@emobility.software 

or call our international line: 0080046664973.

Or you can submit a service request for your eBOX hardware.

Submit a service request